FAQ

ANS: Howell targets America, Europe & Asia as key markets. We are experienced in export to the US, Canada, Germany, UK, Ireland, Austria, Belgium, France, Netherlands, Switzerland, Spain, Italy, etc.

ANS: Normally, our turnaround time is 7-10 days for sample ( and 25-30days for mass production. During Peak season, we have special shift arrangements to control sample delivery within 12 days and bulk order within 35 days.

ANS: Customers can provide a defect summary on the list of issues with quantities. Also please remark on the operating and storage conditions. We can provide the replacement in the next shipment per contract terms once it is confirmed the defects arising from the supply side.

ANS: Howell have 20 years of experience in the lighting industry. We have well-developed connections with suppliers of qualified LED components. Our sizable plants and skilled workers maintained the production capacity while our product quality is guaranteed with 2 years warranty. We have obtained  CE, RoHs, ETL, FCC, PSE, SAA, Energy Star to ease export barriers. With good production designs and top-notch after-sales service, Howell is certainly the best choice of LED suppliers.

ANS: Yes, we welcome custom service requests from customers. Understanding that customers may have different requirements on product configuration or special needs on unique products,Howell R&D and technology team will support with the best effort. Customers can provide samples and documentation on specifications to our sales representative for customization.

ANS: We have a high production capacity in Recessed Wall Lights, wall light, Table Lights, Smart Lights, Deck Lights, LED Solar Lights, Bollard Lights, Spike Lights, Ambient Lights, Night Lights, Cabinet Lights, Plant Grow Lights, Ceiling Lights. 

ANS: Customers can reach our sales representative if they want to receive digital catalogs, ask for a price quotation, seek technical support and business opinions, or asked for samples.

ANS: We promise to reply to every inquiry within 12 hours on a working day (Monday-Saturday, Beijing Time).

ANS: Please refer to the “Contact Us” page and reach our sales manager through email at info@howelllighting.com or make a direct phone call to  +86 574 6251 7002. You may also leave us a message in the Feedback session.